Delivery & Returns

Last updated: 5 October 2026

All ADINA deliveries are tracked. Below you will find our UK delivery options, how to return an order and what happens if a product is faulty.

Tracked UK delivery

• Tracked 24-hour delivery: delivery is normally the next working day after dispatch.
• Tracked 48-hour delivery: delivery is normally within two working days after dispatch.
• Free next-day delivery on orders over £250: qualifying UK orders receive free tracked next-working-day delivery. The threshold is based on the product subtotal after discounts, excluding delivery charges. Orders totalling exactly £250 do not qualify.

Available services and any delivery charge are shown at checkout. Tracking information is provided once your parcel has been dispatched.

Delivery times are measured from dispatch, not from the time the order is placed. Working days are Monday to Friday, excluding bank holidays. The 24-hour and 48-hour services are delivery aims, not guaranteed arrival times unless expressly stated at checkout. Remote areas, islands and some UK postcodes may take longer; the free-delivery offer still applies to qualifying orders.

Delivery problems

Please check your delivery address carefully before ordering and contact us immediately if it needs correcting. If your parcel is delayed, missing or arrives damaged, email hello@adinapeptides.co.uk with your order number. We will investigate with the carrier and help resolve the issue. You do not need to pursue the carrier yourself, and a carrier investigation does not affect your statutory rights.

How to return a product

Please contact hello@adinapeptides.co.uk with your order number, the product concerned and the reason for the return. For a suspected fault, include the batch number and photographs if available. We will explain the return arrangements and, where appropriate, provide a prepaid label or arrange reimbursement of reasonable return postage. Contacting us first helps us handle your return safely; it is not a condition of your statutory rights.

Send returns to the address published on our website:

ADINA Peptides
20 Wenlock Road
London
N1 7GU
United Kingdom

Include your order number inside the parcel, package the goods securely and follow the product’s storage requirements. Keep proof of postage; a tracked return is recommended. Contact us for safe return instructions before sending any leaking or otherwise unsafe parcel.

Faulty, damaged or incorrect products

If a product is confirmed faulty, we will replace it free of charge, including reasonable return postage and shipping of the replacement anywhere in the UK. The same applies if we supplied the wrong product or it was damaged before delivery. There is no replacement delivery charge, including to Northern Ireland and UK islands.

Please report problems as soon as reasonably possible so we can help. If a replacement is unavailable, we will offer a refund. This replacement promise is additional to, and does not limit, your legal rights: you may be entitled to a refund rather than a replacement. We assess claims in accordance with applicable consumer law; we do not require you to purchase an independent test as a standard condition of making a claim.

Changing your mind

If you buy online as a consumer, you can normally notify us that you wish to cancel within 14 days after receiving your goods, then return them within a further 14 days. You can also contact us to cancel before dispatch.

For a change-of-mind return, you pay the return postage. Handle goods only as reasonably necessary to inspect them and retain packaging and seals where possible. We may make a lawful deduction for diminished value caused by handling beyond what is necessary. Any legally applicable exception to cancellation rights must be disclosed before purchase; this policy does not impose a blanket no-returns rule.

Refunds and your rights

For an eligible cancellation, we refund the original payment method within 14 days of receiving the goods back or, if earlier, receiving evidence that you returned them. If you cancel the whole order, we also refund the original standard delivery cost; any extra paid for an enhanced service need not be refunded.

Nothing in this policy excludes or limits your statutory rights for faulty, misdescribed or otherwise non-conforming goods. Consumer cancellation rights apply to consumer purchases; our free replacement promise for confirmed faults applies to all UK customers.

Questions? Email hello@adinapeptides.co.uk or use our contact page.